Interpreter Ops Platform
Real-time device & call telemetry, workforce management, QA tools, and IT controls — a lightweight desktop agent paired with a secure admin dashboard.
Overview
The Interpreter Ops Platform gives operations, IT, and workforce management teams the visibility and controls they need to maintain high-quality interpretation services at scale. A lightweight desktop agent collects device and network telemetry, while the admin dashboard centralizes KPIs, tickets, leave requests, QA workflows, and IT actions — all delivered with configurable retention and role-based access.
Why teams choose this platform
- Proactive incident detection — identify network or device issues before they affect calls.
- Operational transparency — consolidated KPIs for WFM and managers.
- Fast remediation — IT can take remote actions (screenshot, relaunch, quit) to resolve issues quickly.
- Privacy-first QA — live observation and screen sharing available only with explicit consent.
Key features
Device & Network Telemetry
- Download & upload bandwidth
- Latency, jitter, packet loss & order
- Microphone & speaker checks
- Per-call Checks and drop detection
- Twilio Integration for live OPI test
- Device signature, along with router and ISP
System Usage & Battery
- CPU/GPU usage & temperature
- Battery status, charge state & ETA
- RAM, storage, OS version, uptime
- Memory Leak Detection
- Hard Disk Status
- Collected every 2 minutes (configurable)
IT Controls & QA
- Remote screenshot, relaunch, quit app, and Voice notification
- Consent-based remote screen-share for QA
- Ticketing & leave requests in-app
- Role-based access for IT, QA, and managers
- Easliy save remote access credentials
- Apps usage snapshots
- Interpreter Location, with change notification
Integrations & API
- Chrome extension for client-portal sync
- REST API & webhooks for reports & tickets (Upon Request)
- CSV exports for manager reports
- Custom functionality & integrations
Notifications & Alerts
- In-App notification
- Email Notification for most of events ( Expanded Upon Request)
Workforce Management
- KPI dashboards & interpreter profiles
- Leave approvals & ticket workflows
- Manager reports: drop rates, throughput, KPIs